If you're passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide's Information Technology team could be the place for you! At Nationwide, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Role can be filled in Columbus, Ohio, Des Moines, Iowa, Scottsdale, Arizona and current remote associates will also be considered. If by one of our office locations, this will be a hybrid schedule coming into the office on Wednesdays and Thursdays. This position follows standard Monday-Friday business hours. On-call support is required one week out of every six, with 24/7 availability during that period. As a member of Production Support on the Wing Walkers line, supporting Life New Business applications, you will be responsible for researching and resolving issues submitted by business ops team as well as issues identified through system monitoring. The ideal candidate will bring thought leadership to the team and help identify and develop innovative and efficient solutions and processes that will help the production support team better serve our business partners and end users. This position will also support development and implementation of infrastructure upgrades and will work closely with Middleware team as well as our SaaS vendor partners. Communication is key for this role as you will be interfacing with both IT and Business partners. You will focus on a blend of skills enabling efficient researching and resolution of issues that allows applications to function properly and support continuous deployment all improving speed to delivery for our business partners. Off hours support will be required of this role as there will be on call rotation and potentially implementation deployment responsibilities.