Sr Dir, Product Design - UI/UX, Design Systems

About the position

As the leader and advocate for Spectrum's Kite Design System, this role focuses on the strategic management of product design and cross-platform development within the Service Experience and Technology team. Relying on UX research and best practices, this role leads the end-to-end product design process while utilizing a full range of organizational and interpersonal skills to help the team to operate at its highest potential. As a senior design leader, this role will be responsible to empower and promote professional growth and help team members to identify their career path and opportunities with coaching and guidance. This role will develop and drive design-inspired process (empathize, discover, ideate, build and deploy) to allow teams to move quickly, but strategically to create excellent customer experiences for all customers.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Lead an innovative and collaborative team to produce exceptional digital products that enhance the customer experience.
• Achieve KPIs for products and initiatives and establish and measure performance targets for management of team.
• Develop and drive an effective leadership team and support them with developing their direct reports to drive a high performance culture.
• Mentor and guide team members to help gain confidence and experience with communication, leadership and collaboration skills, enabling growth and advancement in their careers.
• Evaluate, in conjunction with all levels of leadership, design tooling solutions, product design best practices and consistency align to design system guidelines.
• Provide strategic direction and leadership for development of new products, technologies, and initiatives, as well as existing technologies and current operational initiatives.
• Review selections on bids for contracted projects, and provide recommendations as necessary.
• Accountable for the capital budget process and execution of approved budget plan.
• Direct contractors and consultant organizations supporting the delivery of technology projects.
• Champion efficient, high-quality design delivery specific to consuming teams.
• Instill and reinforce design for the diversity, uniqueness and, in some cases, disabilities of our customers.
• Perform other duties as requested.

Requirements

• Ability to make decisions and solve problems while working under pressure.
• Ability to supervise and motivate others.
• Ability to develop, communicate and implement strategies and tactics.
• Ability to manage and deliver against several initiatives simultaneously.
• Ability to manage and train cross-functional teams.
• Ability to prioritize and organize effectively and independently.
• Ability to analyze and interpret data and synthesize recommendations.
• Ability to think strategically and anticipate future trends, needs and expectations.
• Ability to demonstrate UX/UI design management skills via resume and portfolio.
• Exceptional cognitive and communications skills.
• Exceptional analytical skills.
• Expert ability to sketch and generate big-picture ideas for early-stage product design work.
• Expert ability to design high-fidelity prototypes.
• Advanced business acumen and sense of urgency to achieve business results.
• Advanced presentation and communication skills, and the ability to 'sell' ideas to various audiences, technical and non-technical.
• Deep understanding of development processes.
• Extensive experience with research-driven, iterative product design.

Nice-to-haves

• Related industry experience- Cable, Telecommunications, Software/Online Services.

Benefits

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Learning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Innovation: We move businesses forward by delivering high-speed data and fiber technology solutions that power today's evolving network demands.
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow and wants to see you succeed.
• Total Rewards: See all the ways we invest in you—at work and in life.