About the position
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship with customers and continuously improving our user experience. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. Integrated Services creates and markets new customer products and experiences by integrating hardware, software, and services across Ford Blue, Model e, Ford Pro and Lincoln.
Responsibilities
- Lead customer research and turn insights into action.
- Define new customer experiences that keep Ford ahead of the competition.
- Create customer-facing platforms that underpin all of Ford’s digital service offerings.
- Collaborate with sub-teams such as the Account & Privacy team and the Subscription Services (SSP) sub-team.
Requirements
- Proven experience in product management, particularly in digital products.
- Strong understanding of customer research methodologies and market analysis.
- Ability to translate customer insights into actionable product strategies.
- Experience in leading cross-functional teams.
Nice-to-haves
- Experience in the automotive industry or related fields.
- Familiarity with over-the-air (OTA) technology and digital service platforms.
- Strong analytical skills and experience with data-driven decision making.
