About the position
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to create product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. You get to lead large, cross-product initiatives and deliver world-class product experiences that will influence the product strategy and transform how people work around the world. You drive exceptional and innovative end-to-end user experience, design languages, and frameworks across one or more domains or key strategic initiatives. You provide strategic direction, vision, and leadership for large collaborative efforts with multidisciplinary teams. You will share knowledge and expertise with others across the company and externally to elevate colleagues, teams, and community of practice.
Responsibilities
- Lead large, cross-product initiatives and deliver world-class product experiences.
- Drive exceptional and innovative end-to-end user experience, design languages, and frameworks.
- Provide strategic direction, vision, and leadership for large collaborative efforts.
- Share knowledge and expertise with others across the company and externally.
Requirements
- 10+ years of relevant design experience.
- An inspiring portfolio demonstrating exceptional and innovative product design solutions.
- Experience in producing high-fidelity specifications for deliverables.
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency).
Nice-to-haves
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- Advocate for design value and purpose across the company.
- Influence skills and drive to continuously improve product design processes.
