Sr UX/UI Researcher, Product

$78,000 - $131,500/Yr

DaVita - El Segundo, CA

Full-time - Mid Level

El Segundo, CA

Ambulatory Health Care Services

About the position

We are looking for a UX Researcher who brings the ability to dive into a problem space, ask the right questions, and advocate for the needs of the user within the design process. Be it through the creation of research plans, personas, journey maps or more, the researcher communicates the needs of the users to stakeholders, designers, product managers, and developers. We are seeking people with flexibility and creativity in their approach to research. A good candidate will be able to communicate research findings in a way that is both diplomatic and persuasive.

Responsibilities

• Partner with product managers, designers, other researchers, and leadership to understand requirements and plan upcoming research.
• Minimize bias and ensure research results are highly useful.
• Understand current-state services. Discover unidentified or unmet needs. Obtain approval to move projects forward.
• Recruit test participants and manage participant scheduling.
• Create interview, concept or usability study scripts. Develop and deploy surveys.
• Moderate or note-take during in-person and remote tests and interviews.
• Analyze qualitative and quantitative data. Synthesize observations with the product team and research lead.
• Produce research reports with clear and actionable recommendations.
• Effectively communicate research findings (including visual representations of data, highlight videos, slide decks, etc.).
• Some travel required.

Requirements

• Experience in an applied research setting, including experience integrating user research into product designs, design practices, and process change management.
• A solid grasp of user-centered design and usability.
• Must have some background with personas and segmentation.
• A strong understanding of strengths and shortcomings of a wide range of research methods, including when and how to apply them.
• Ability and willingness to adapt the UX research process to an agile environment.
• Excellent interpersonal, communication, and collaboration skills.
• Open to receiving feedback and constructive criticism.
• Ability to plan own work on multiple concurrent projects, with minimal supervision while executing against deadlines.

Nice-to-haves

• Some understanding of design and prototyping tools
• Experience in healthcare
• Pendo, Mixpanel, or Salesforce software experience

Benefits

• 401k match
• healthcare coverage
• broad range of other benefits