About the position
Work matters. It’s where we spend a third of our lives—and the workplace of the future should be a place where people thrive. That’s why we put people at the heart of everything we do. Our teams are driven by a passion for learning, building, and innovating. Whether you're in engineering, sales, finance, or another function, every role is designed to create meaningful impact and provide room to grow. The Core Platform Product Management team is a highly skilled, collaborative group with decades of industry expertise. We tackle the most complex challenges our customers face around the world, leveraging the power of the cloud-based Now Platform. As our customers continue to grow with us, so does their workload across the enterprise and their customer base. You will bring experience in scaling and enhancing existing platform systems such as Java Runtime and JDK, platform caching, resource management, and elasticity and scale of infrastructure in both virtual and dedicated environments.
Responsibilities
- Drive vision, roadmap, strategy, and requirements to meet enterprise customers' needs
- Define core platform features and capabilities, and identify ideal experiences needed to unlock customer and business use cases
- Be the voice of the customer, providing a business perspective on value during day-to-day development
- Work cross-functionally with engineering & stakeholders to ensure top-notch software releases
- Align with other platform teams and business units to achieve greater outcomes together
- Guide teams to focus on enhancing customer outcomes
- Drive enhancements and efficiencies for services that are used by every ServiceNow customer
- Help define and drive the future of long-term scalability & performance of the Now Platform
- Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
- Influence other product teams by being the expert in your domain
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 8+ years of experience as a Product Manager
- 4+ years of experience delivering product solutions on a global SaaS/IPaaS platform
- Domain expertise in cloud scalability & elasticity, workload management, resource management, etc.
- Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of Engineers
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Drive solution development through big-picture solution development
- Ability to inspire and align engineering teams to deliver exceptional experiences
- Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
- Comfortable delivering product presentations to large audiences
- Proven ability to execute plans and get things done
- Strong verbal and visual communication skills
- Exceptional problem-solving skills
- Enjoy working in a highly collaborative environment
Benefits
- Base pay of $147,300 - $257,800
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
