About the position
The Core Platform team is a group of highly skilled, collaborative Product Managers with decades of industry experience. We solve the most important challenges our customers face globally, leveraging the cloud-based Now Platform. We embed deeply with our Engineering & Quality teams, and collaborate across the entire organization to deliver the most advanced technology solutions with the best outcomes for our customers. Core Platform is a group comprised of hundreds of Software Engineers, Quality Engineers, Product Managers, Designers, Strategic Operations, and Leadership that delivers best-in-class performance, resiliency, availability, scalability, and security for our customers of the Now Platform. We are customer obsessed, ensuring success for over 8,400 customers (and 85%+ of the Fortune 500), with a 98% renewal rate, on the Now Platform. We provide the Runtime & Development capabilities of the Now Platform, which digitizes workflows across functions and critical business systems by connecting them on a single platform so that companies can maximize the value of existing technology investments, cut costs, and make impactful improvements in core business processes.
Responsibilities
- Drive vision, roadmap, strategy, and requirements to meet enterprise customers' needs
- Define core platform features and capabilities, and identify ideal experiences needed to unlock customer and business use cases
- Be the voice of the customer, providing a business perspective on value during day-to-day development
- Work cross-functionally with engineering & stakeholders to ensure top-notch software releases
- Align with other platform teams and business units to achieve greater outcomes together
- Guide teams to focus on enhancing customer outcomes
- Drive enhancements and efficiencies for services that are used by every ServiceNow customer
- Help define and drive the future of long-term scalability & performance of the Now Platform
- Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
- Influence other product teams by being the expert in your domain
Requirements
- 8+ years of experience as a Product Manager
- 4+ years of experience delivering product solutions on a global SaaS/IPaaS platform
- Domain expertise in cloud scalability & elasticity, workload management, resource management, etc.
- Prior Software Engineering (or equivalent) experience, with the ability to deeply embed and collaborate with teams of Engineers
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Drive solution development through big-picture solution development
- Ability to inspire and align engineering teams to deliver exceptional experiences
- Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
- Comfortable delivering product presentations to large audiences
- Proven ability to execute plans and get things done
- Strong verbal and visual communication skills
- Exceptional problem-solving skills
- Enjoy working in a highly collaborative environment
Nice-to-haves
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
Benefits
- Base pay of $147,300 - $257,800
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
