About the position
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help our customers and partners be successful and realize the value of their ServiceNow investment. Leveraging the latest technologies, and built on ServiceNow’s intelligent platform, we deliver a seamless, personalized experience at every step of our customers’ journey. The products we build power digital business for ServiceNow and can even become commercially available. As a Staff Software Engineer within DCX you will build high-quality, secure code that's scalable and reusable. Grow our business by bringing internal products to the world and find new ways to simplify how employees and customers work. Implement software that empowers internal customers to extend what it can do to meet their specific needs, as our own 'customer zero.'
Responsibilities
- Working closely with Engineering Managers and other Architects in the team to develop best in class technical designs in building enterprise grade software.
- Designing and Developing high quality applications leveraging the industry leading ServiceNow platform.
- Developing across the full stack of Web technologies - JavaScript, AngularJS, React, HTML, CSS, and SQL.
- Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding.
- Design and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs.
- Play a key role in the design and implementation of new products and features while also enhancing the existing product suite.
- Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers.
- Build rich, modern web and mobile web experiences that are accessible, progressive and responsive.
- Responsible for mentoring and grooming lead engineers to be the next line of architects.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 8+ years of Industry experience with a minimum of 3 years of leading a high performing team.
- 5 years of experience with Java or JavaScript plus front end technologies like Angular JS or React.
- Expertise in various architectural models, including domain-driven design, microservices-architecture, event-driven-architecture, and micro-frontend-architecture.
- In-depth knowledge of multiple technology stacks: Cloud service providers (Azure, AWS), Messaging platforms (Kafka, Dell Boomi), Languages (Java, JavaScript), UI Frameworks (Angular, React), Monitoring systems (Splunk, Catchpoint), Essential cloud services (API Gateways, CDN) and Web Technologies.
- Strong experience in building smart systems with an in-depth understanding of AI & ML concepts and data processing mechanisms with a focus on automation, productivity, and consumer-grade experience.
- Experience and deep knowledge of the ServiceNow platform is preferable.
- Demonstrated strong communications skills; must collaborate and/or influence peers through explanation of facts, policies, and practices.
- High-quality organizational and leadership skills, with the ability to strongly influence without authority.
