About the position
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Stocker position is responsible for providing prompt, efficient, and friendly customer service. This includes unloading products, opening containers, stocking shelves, and rotating products where necessary.
Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
- Smiles and greets customers in a friendly manner.
- Makes an effort to learn customers’ names and address them by name.
- Assists customers by escorting them to products, securing out-of-reach products, loading or unloading heavy items, and passing along customer suggestions.
- Answers the telephone promptly and provides friendly, helpful service.
- Works with co-workers as a team to ensure customer satisfaction.
- Unloads trucks, opens containers, stocks shelves, runs overstock on risers, and rotates products.
- Monitors for mis-picked items and reviews product outs.
- Organizes stock for efficiency and cleans/restocks damaged items.
- Tags shelves with overstock and reports new items for system input.
- Maintains strict adherence to personal hygiene and dress guidelines.
- Reports to work when scheduled and on time.
- Operates register for customer purchases.
- Trains new stockers in job duties.
- Performs outside maintenance tasks.
- Stocks supplies and cleans various areas of the store.
- Orders merchandise and supplies as needed.
- Assists in other areas of the store as needed.
Requirements
- High school or equivalent experience.
- Six months or less of similar or related work experience.
- Ability to solve practical problems with limited standardization.
- Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
- Ability to understand and follow verbal or demonstrated instructions.
