Strategy & Operations - Senior Associate (Worker Operations)

About the position

As a Senior Associate on our Market Operations team, you will be a key player in driving the daily operations and success of your market. You will work closely with Sales, Central Operations, Tech, Product, Marketing, and more to drive growth, maintain marketplace health, and ensure profitability. This role requires someone who is comfortable both consulting and operating in a fast-paced startup environment and has experience building structured processes, driving cross-functional alignment, and leading process improvements.

Responsibilities

• Champion Operational Excellence: Become the go-to expert on Traba's daily operations while enhancing efficiency and effectiveness through structured thinking and detailed process-building.
• Strategize for Success: Identify opportunities to streamline processes and develop actionable plans for improvement. Align cross-functionally to ensure processes are integrated across teams.
• Master Marketplace Dynamics: Execute user acquisition, retention, and reactivation campaigns to meet both current and future demand while building structured processes for sustained growth.
• Elevate Business Performance: Develop strategies that boost operational efficiency and elevate customer satisfaction. Implement steps to ensure the market's continued success and scalability.
• Create Impactful Tools & Insights: Build tools, develop analyses, and set up reporting structures to facilitate data-driven decision-making and ensure alignment with business goals.
• Drive Cross-Functional Alignment: Collaborate with multiple teams across the organization to ensure process alignment and successful execution of strategic plans, ensuring clear documentation of all processes.

Requirements

• Bachelor's degree in economics, business, finance, engineering, or a related field, or equivalent work experience.
• 2+ years of experience in dynamic roles such as consulting, investment banking, and 1-2+ years in strategy/operations at a fast-paced tech company or startup.
• A methodical, process-driven approach to operations focused on both accuracy and efficiency.
• Experience building structured processes and aligning teams across functions.
• Strong leadership experience, including cross-functional collaboration and driving alignment across teams.
• High EQ, resilience, and the ability to overcome challenges quickly.
• Exceptional communication skills and the ability to thrive in fast-paced environments.
• Strong organization, time management, and prioritization skills.

Nice-to-haves

• Experience with SQL and no-code tools like Retool.
• Experience working with product and engineering teams to build scalable solutions.

Benefits

• Start-up equity
• Competitive salary
• 100% Paid health, dental & vision coverage
• Dinner Provided via DoorDash, free DashPass & stocked kitchen for NY employees
• Commuter benefit
• Team building events
• Gympass benefit
• Flexible PTO
• Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health