Team Lead

About the position

Start your operations leadership career with as a Team Lead and get on the job training in leading a team. The Team Lead ensures that our members and team members are provided with an environment that is clean, safe, and enjoyable. This role is part of the club Leadership team and focuses on the success and profitability through leadership and member service that achieves positive member and employee retention, drives sales efforts and controls operating expenses.

Responsibilities

• Provide a safe and well-maintained environment through correct implementation of safety and operating policies and procedures
• Responsible for following and ensuring club team understands and adheres to the cleanliness standards
• Assist in building our community of members through a consistent member experience
• Model team member behaviors to increase Net Memberships through achieving goals, improving retention, and driving ancillary revenue
• Manage existing club schedules in partnership with the General Manager and address coverage needs due to absences
• Serve as an ambassador for the team and communicate feedback from the team to General Manager
• Understand club operations and able to cover shifts and give direction when necessary and in the absence of the General Manager and/or Assistant General Manager
• Assist with training of new and current team members and ensure communication cascades as needed
• Support club team with marketing initiatives, programs, and social media accounts at the club level to generate retention and conversion
• Assist the General Manager to achieve club financial performance
• Partners with General Manager to maintain Club supplies inventory and stock levels
• Assist in identifying positive trends and areas of opportunity
• When not acting as manager on duty, expected to regularly cover shifts in other operating roles of the club including Welcome Desk, Custodial or Kids Zone/Kids Club
• Address team member schedule issues
• Lead club operations to ensure member expectations are met
• Drive sales, especially during weekends
• Perform additional duties and responsibilities assigned

Requirements

• High School Diploma or GED required, college degree in business, retail or hospitality desired
• Passion for helping others achieve their goals
• Prior supervisory experience in a service industry preferred
• Desired knowledge, experience, and understanding of fitness including equipment, personal training, and group fitness
• Thrive in a fast-paced environment
• Risk Management oriented
• Flexible/positive attitude in meeting and exceeding members expectations
• Excellent communication skills, work well under pressure and time constraints and displays positive behavior in all member contacts
• Excellent task completion and follow-through skills and ability to maintain focus in a sometimes hectic and evolving environment
• Attend and participate in required meetings and trainings as needed
• Ability to travel occasionally for company meetings and based on business needs
• Willing and able to work a flexible shift: evenings, weekends, and holidays
• Bilingual skills a plus
• CPR/AED certification required within first 30 days of hire

Benefits

• Free health club membership
• Casual work environment
• Discount on in club retail items and any current vendor partner offerings (NASM, etc)
• Opportunity for growth; professional development