Technical Onsite support

S2Ssoft - Mason, OH

Full-time

Mason, OH

Professional, Scientific, and Technical Services

About the position

The Technical Onsite Support role involves providing hands-on technical assistance and support for desktop, network, and datacentre equipment. The position requires strong troubleshooting skills and the ability to assist end users with various IT-related issues, ensuring smooth operation of hardware and software systems.

Responsibilities

• Provide hands-on support for network and datacentre equipment/devices.
• Install and troubleshoot Microsoft Operating Systems (Windows 7, 10, and 11).
• Troubleshoot Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
• Perform desktop support including hardware, software, and networking concepts.
• Repair PC and laptop hardware, achieving HP Repair Certification.
• Support desktops, workstations, notebooks, printers, and handheld devices.
• Assist with audio/video equipment and conference room setups.
• Create user accounts in Active Directory and manage Exchange mailboxes and distribution lists.
• Utilize remote desktop connectivity applications for support and escalations.
• Troubleshoot mobile device setup and performance issues for Blackberry, Android, and iOS devices.

Requirements

• Minimum 1.5 years of hands-on experience as deskside/onsite support or local IT engineer.
• Experience in providing hands-on support for network and datacentre equipment.
• CCNA or equivalent experience/knowledge.
• Strong skills in Microsoft Operating System installation and troubleshooting.
• Experience in troubleshooting Microsoft Office applications.
• Strong desktop support knowledge including hardware, software, and networking concepts.
• PC/laptop hardware repair experience with the ability to achieve HP Repair Certification.
• Basic understanding of audio/video equipment and conference room setup.
• Experience with user account creation in Active Directory and managing Exchange mailboxes.
• Familiarity with remote desktop connectivity applications.

Nice-to-haves

• Good documentation skills.
• Working knowledge of MS Office, including MS Project and Visio.
• Ability to handle unforeseen situations.
• High level of acceptance in customer interactions.