About the position
The Design team at Capital One is at the forefront of enriching our internal and external customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. We are currently seeking a UI/UX Designer who is well versed in user experience design to join our Audit.xd team. The ideal candidate is someone who can create and implement high impact product experiences that redefine an internal auditor's day-to-day activities to keep the entire company compliant. In this role, you will help define the customer problem to be solved, validate multiple product concepts with customers, and work closely with the development team to deliver solutions. You will work in close partnership with leaders in business, design, product, and tech to solve challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.
Responsibilities
- Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging experiences
- Translating complex ideas into understandable concepts that evolve and enhance the product experience
- Exploring the possibilities of AI, data science, machine learning, and other emerging capabilities as a means to protect the resilience of Capital One's portfolio
- Engaging in portfolio prioritization to help set the strategy and product road map for the team
- Managing through shifting priorities to provide clear direction
- Providing input on product prioritization in support of early product definition
- Advocating for the customer through human-centered design methods, including discovery, research, sketch sessions, and user testing
- Championing for the prioritization of customer-centered product enhancements grounded in research and analysis
- Working with partners and teams across various geographies
- Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
- Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
- Driving end-to-end product design by working with researchers to understand customer needs and expectations
- Framing problems, defining insights and designing new methodologies/practices to serve customer based outcomes
- Creating process and user flows, wireframes, journey maps, interaction models, and low to high fidelity prototypes
- Planning and facilitating workshops with internal and external stakeholders to align with business needs
- Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
- Storytelling and presenting visual concepts to various stakeholders
- Creating high fidelity design assets for acceptance and delivery in partnership with technology partners
Requirements
- At least 4 years of experience with User Experience design
Nice-to-haves
- Experience in one or more of the following: data visualization design, graphic design, user interface design
- 3+ years collaborating with cross-functional teams
- 2+ years designing and delivering user interfaces
- 2+ years of experience with Figma
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
