UI/UX Designer - Senior Associate
Capital One - Mclean, VA
posted 2 days ago
About the position
We are currently seeking a UX/UI Designer to join our Consumer Identity design team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities. The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. The Consumer Identity team is a highly collaborative team that works closely with product and tech to deliver trusted and innovative experiences to our customers with a focus on keeping their identity and finances safe and secure. Are you interested in solving complex customer problems, leveraging new and exciting technology such as biometrics, liveness detection, and much, much more? Do you obsess over the details and love the challenge of balancing appropriate amounts of friction? If so, then this is the team for you. Our mission is to remain customer obsessed, curious, authentic, inclusive, and collaborative. Striving to ethically and equitably solve for our customers needs, we design experiences that inspire trust while having simplicity and security at their core.
Responsibilities
- Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
- Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing
- Supporting design-led workshops to engage and build alignment across different partners and teams
- Proactively offers recommendation and solutions by championing prioritization of design centered product enhancements grounded in research and analysis
- Connecting with design community peers in service of learning, sharing, and teaching
- Working with partners and teams across various geographies
- Embracing and advocating for an experience mindset - this is as important to the work as the results
- Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
- Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
- Participate in end-to-end product design by working with researchers to understand customer needs and define opportunities through usability and empathy studies
- Framing problems, determining insights, and defining visual designs to serve customer needs
- Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
- Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
- Supporting effective storytelling and presentation of visual concepts to various stakeholders
- Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Requirements
- At least 2 years of experience with UX and UI design
Nice-to-haves
- Designing for cross-channel experiences including native, web, platform architecture, and/or data visualization
- Experience working with Product and Tech partners
- Experience participating in the design research process; planning, moderation, synthesis
- Familiarity with design and prototyping tools, such as: Adobe Products, Sketch and/or Figma
- Familiarity with working and contributing to and established design system
Benefits
- Comprehensive health benefits
- Financial benefits
- Inclusive set of benefits that support total well-being
