About the position
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. PetPlace, a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.
Responsibilities
- Plan and conduct user interviews, usability tests, and other research methods to uncover user needs and validate design solutions.
- Create wireframes, low- and high-fidelity mockups, and detailed user flows that guide product development.
- Build interactive prototypes to communicate design intent and test usability with stakeholders and users.
- Ensure consistency by adhering to brand and design system standards and documenting components and patterns.
- Work closely with product managers, engineers, and fellow designers to align design solutions with business goals and technical feasibility.
- Iterate on designs based on user research, stakeholder feedback, and data-driven insights.
Requirements
- Bachelor’s or Master’s degree in UX Design, Human-Computer Interaction, Graphic Design, or a related field.
- 5+ years of professional experience in user experience design.
- Strong portfolio demonstrating design thinking, wireframing, prototyping, and research.
- Proficiency with design and prototyping tools such as Figma, Sketch, Adobe XD, and InVision.
- Experience conducting user research and usability testing.
- Strong collaboration and communication skills.
Nice-to-haves
- Experience in e-commerce, pet services, or health-related digital platforms.
- Familiarity with accessibility best practices.
- Working knowledge of Agile development environments.
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
