About the position
The UX team is seeking a highly motivated UX analyst with strong project management skills. The candidate should possess comprehensive knowledge of the design cycle from research, requirements gathering, to design iteration, validation, and QA. In the role, the candidate will own the UX design aspect of a product's development process. They will review and analyze the latest Client UX, deliver UX feedback with alternative designs to Client designers, and lead communications with North American mobile carriers as well as Client teams based in South Korea. In addition, they will be responsible for tracking, managing, and resolving any UX related issues raised during the lifecycle of the product. The candidate should possess a keen eye for good UX design with an ability to spot issues and generate ideas for improvement. The candidate will maintain quality from a project execution perspective, with the ability to identify risks and provide tactical support wherever appropriate. They will need to be aware of a project's schedule, well-being, and risks at all times, manage meetings, anticipate roadblocks, and keep stakeholders updated with a project's status.
Responsibilities
- Communicate device UX (Client One UI) with carriers, gather feedback, and work closely with designers in S. Korea to enhance the Client device experience.
- Review and analyze UX in early phases of development and deliver relevant feedback.
- Communicate and cooperate with counterparts of internal teams such as product design, research, engineering, and marketing, as well as external partners, such as telecommunication operators and external consultants.
- Ensure that the UI development results meet market (consumer) demand, technical specifications, and carrier requirements.
- Analyze the UX of competing mobile devices as well as market trends in mobile UX.
- Conduct design research and propose new concepts with mockups.
- Conduct group usability studies and document results and analysis of the studies.
Requirements
- Bachelor's degree in Human-Computer Interaction/Interaction Design/Research; Master's preferred.
- 3 years of industry experience in executing UX deliverables, including requirements gathering, persona creation, wireframes and mockups creation, iterations based on feedback, user testing, presenting findings, etc.
- Deep knowledge of application architecture, basic concepts, software design process, and UI/UX design deliverables.
- Experience in designing Mobile applications and involvement from research to delivering design artifacts.
- Strong time and project management skills under tight deadlines, managing multiple projects at the same time.
- Experience working with cross-functional teams reporting to multiple stakeholders.
- Excellent verbal and written communication and presentation skills.
- Comfortable with ambiguity and strong ownership.
- Design, research experience is required.
- Working knowledge of usability testing.
- Knowledge/experience in working with design and communication tools: Adobe, Sketch or other prototyping tools. Skilled in Microsoft Office (PowerPoint, Excel, Word).
Nice-to-haves
- Master's degree in Human Factors, Human Computer Interactions, Interaction Design, Usability engineering, Computer Science, Psychology, Information Technology.
- Ability to apply strong critical thinking skills to design critiques and suggest alternative solutions.
- Deep understanding of design, product, and UX.
- Ability to accurately identify follow-up action items (self-starters).
- Experience with cross-functional collaboration across multiple teams (R&D, TPM/QA, Sales/Marketing, Legal, and more).
- Skill in managing multiple projects simultaneously.
- Be coachable.
- Great presentation and communication skills.
- Excellent output.
