About the position
McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns. This position can be based in Temple, TX or Carrollton, TX. The UX/UI Senior Designer will report and work from these office on a regular basis. Therefore, interested candidates should be within a 50-minute commute to Temple, TX or Carrollton, TX. The Senior User Experience Designer is responsible for designing end-to-end digital experiences that captivate and delight our customers and teammates. This position collaborates daily with a team of product owners, software engineers, marketers, teammates, and customers (very different need states of different types of customers) to turn ambitious ideas into visually stunning and highly functional designs. Expertise in Figma and design systems will establish the customer journey, creating solutions that don't just meet requirements but exceed customer and teammate expectations.
Responsibilities
- Continually seek to learn supply chain management, the retail and restaurant businesses McLane serves, be curious to learn from teammates and from customers on a regular basis.
- Create strong connections with subject matter experts in various domains within the company and understand the nuances within the business.
- Travel as needed to Distribution Centers and to customer locations to understand the reality on the ground.
- Utilize Figma and design systems to create personas, journey maps, wireframes, prototypes, and high-fidelity designs that demonstrate user flows, interaction patterns, and the overall structure of Mobile Apps, Websites, and Web technology-based applications.
- Think about the entire customer experience when proposing solutions, considering end-to-end user journeys.
- Create designs based on research and data insights.
- Work with Product Owners, Developers, and Analytics teams to ensure designs are implemented effectively and meet business and user goals.
- Use analytics, heatmaps, A/B testing, AI, GenAI, and other data sources to continuously improve the site's UX and performance.
- Closely partner with the MarCom team and understand McLane's brand guidelines.
- Design responsive and adaptive layouts that provide optimal experiences across mobile, desktop, and tablet devices.
- Stay updated on UX design best practices, industry standards, competitor activities, and emerging technologies to bring fresh ideas and approaches to the team.
- Perform additional duties and tasks as assigned.
Requirements
- Three or more years of UX design experience (preferably within supply chain industry) with a focus on consumer-facing mobile apps and web applications, with a portfolio demonstrating impactful work.
- Bachelor's degree in design, Human-Computer Interaction (HCI), or a related field.
- Excellent written and verbal communication. Ability to present to senior leadership and articulate the strategy and execution of various designs.
- Proficient in Figma (or similar tools like Sketch or Adobe XD) and Adobe Creative Suite; experience with design systems.
- Familiarity with Material Design and responsive frameworks.
- Skilled at working with cross-functional teams and communicating design concepts clearly to both technical and non-technical stakeholders.
- Understanding of front-end development technologies (iOS, Android, HTML, CSS, JavaScript).
- Strong analytical skills with attention to detail; committed to creating inclusive, seamless experiences that address edge cases and improve usability.
- Proven experience with prioritizing tasks and meeting deadlines effectively.
Nice-to-haves
- Bonus points for proficiency in Zeplin.
- Adaptability to dynamic environments and global team collaboration.
- Comfortable in a fast-paced, agile software development environment with shifting priorities.
Benefits
- Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance.
- Paid holidays, earn vacation time, and sick leave accrual from day one.
- 401(k) Profit Sharing Plan after 90 days.
- Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!
