About the position
The position involves greeting guests in a friendly and courteous manner, assisting with their vehicle needs, and providing information about hotel services and local attractions. The role requires maintaining a clean and orderly parking area and ensuring compliance with company policies and safety procedures.
Responsibilities
- Greet guests in a friendly and courteous manner.
- Open and close vehicle doors for guests, assisting in loading and unloading of baggage, boxes, etc.
- Issue vehicle claim check to guests and safely park and secure guest vehicles.
- Label vehicles and keys, placing them in designated locations.
- Safely return vehicles and keys to guests upon receipt of a valid claim check.
- Answer guest inquiries about hotel services and in-house events.
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
- Notify management of any vehicle requests from guests with possible excessive alcohol consumption or impairment.
- Report all emergencies, injuries, missing articles, damage, mechanical problems, and safety hazards to management.
- Maintain and clean the designated station, standing ready to assist guests.
- Keep the designated parking area neat and orderly.
- Be on time and at work when scheduled, in proper uniform.
- Report all tips in compliance with company policy and IRS regulations.
- Attend department meetings as scheduled.
- Maintain a consistent professional and positive attitude when communicating with guests and associates.
- Report incidents of guest dissatisfaction or unusual matters to management.
- Comply with policies and procedures, practicing safe work habits.
- Write shift reports including incidents of theft, accidents, or injuries when assigned.
- Check with management before leaving the work area for any reason.
- Perform any other tasks or duties as requested by management.
