TPG Hotels and Resortsposted 1 day ago
Lexington, KY

About the position

The position involves greeting guests in a friendly and courteous manner, assisting with their vehicle needs, and providing information about hotel services and local attractions. The role requires maintaining a clean and orderly parking area and ensuring the safety and security of guest vehicles.

Responsibilities

  • Greet guests in a friendly and courteous manner.
  • Open and close vehicle doors for guests, assisting in loading and unloading of baggage, boxes, etc.
  • Issue vehicle claim check to guest and safely park and secure guest vehicle.
  • Label vehicle and keys, placing them in designated location.
  • Safely return vehicle and keys to guest upon receipt of a valid claim check.
  • Answer guest inquiries about hotel services and in-house events.
  • Provide guests information about local features such as shopping, dining, nightlife, and recreational destinations.
  • Notify management of any vehicle requests from guests with possible excessive alcohol consumption or in an impaired condition.
  • Report all emergencies, injuries, missing articles, damage, mechanical problems, and safety hazards to management.
  • Maintain and clean the designated station, standing ready to assist guests.
  • Maintain designated parking area in neat and orderly condition.
  • Be on time and at work when scheduled, and in proper uniform.
  • Report all tips in compliance with company policy and IRS regulations.
  • Attend department meetings as scheduled.
  • Maintain a consistent professional and positive attitude when communicating with guests and associates.
  • Report any incidents of guest dissatisfaction or unusual matters of significance to manager/supervisor.
  • Comply with policies and procedures, practicing safe work habits.
  • Write shift reports including reports on any incidents of theft, accidents, or injuries when assigned.
  • Check with manager/supervisor before leaving work area for any reason.
  • Perform any other tasks/duties as requested by management.
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