About the position
Join BlackRock as a VP - Product Expert - Trading in the heart of London, where you will play a pivotal role in our fast-growing business. This is an outstanding opportunity to accelerate user experience and support model within the Aladdin Client Services, specifically focusing on trading products. You will be part of an exceptionally talented team, partnering with various product teams to solve sophisticated technical inquiries and shape product development. Your work will be critical in driving and improving platform supportability and stability through strategic tooling initiatives.
Responsibilities
- Engage with Aladdin users on trading workflows, product, process, and service.
- Drive support initiatives by engaging regularly with development teams.
- Own sophisticated Aladdin user inquiries, demonstrating technical knowledge to determine root cause, resolution and remediation.
- Act as a key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business.
- Work closely with collaborators across the Aladdin business to achieve product-specific, high-impact projects.
- Analyse client inquiry trends using data and user feedback and implement solutions to improve.
- Identify function gaps and areas of strategic improvement from a product perspective.
- Propose and implement strategic objectives to improve Aladdin user experience through process and technology improvements.
- Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases.
- Develop skills to become technically proficient in all workflows within the trading product team.
- Develop internal talent by providing learning/training opportunities, career development, and 1:1 mentoring.
Requirements
- In-depth technical understanding and knowledge of the trading and FIX process/protocol.
- 5+ years in a client or vendor-facing trade support role.
- Previous knowledge and experience with order management (OMS) or electronic trading systems (EMS).
- Previous experience with Fixed Income trading products.
- Ability to work in a fast-paced environment with high self-assurance, a positive demeanor, and drive solutions and create exceptional client experience.
- Strong presentation skills and ability to tailor approach to all corporate levels.
- Outstanding communication and interpersonal skills.
- Technically proficient, with experience in diagnosing root cause and problem-solving.
- Experience with automation tools and support tooling.
Benefits
- Retirement investment and tools designed to help you in building a sound financial future.
- Access to education reimbursement.
- Comprehensive resources to support your physical health and emotional well-being.
- Family support programs.
- Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
