Windows Client Engineer, Region Services Corporate Infrastructure (RSCI) - Vector

Amazon - Alexandria, VA

Full-time - Mid Level

Alexandria, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Windows Client Engineer position within the Region Services Corporate Infrastructure (RSCI) at Amazon Development Center U.S., Inc. focuses on delivering robust and highly available Windows desktop services, including virtual desktops and infrastructure. The role involves maintaining and enhancing existing services, ensuring security compliance, and providing support to internal customers, particularly in the context of Amazon Dedicated Cloud for U.S. Government customers. The ideal candidate will have a strong technical background and a commitment to continuous learning and improvement.

Responsibilities

• Provide first line of support to the IT Service Desk Team
• Maintain Desktop OS Images/VDI templates
• Client patching
• Ensure security compliance, including hardening the OS and desktop applications
• Manage desktop metrics and monitoring services
• Create and update system documentation for engineering, operations, and support teams.

Requirements

• Associate's degree, or Cloud+ or GICSP or GSEC or SSCP certification
• Five (5+) years supporting Windows family of operating systems, including four (4) of the following: AD, DHCP, PowerShell, Email workflow, SCCM, SCOM, Win OS, DNS, and disaster recovery/business continuity
• Experience administering, maintaining, and operating Active Directory Windows-based networks
• Demonstrated ability to script in the Windows environment using PowerShell
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Nice-to-haves

• Eight (8+) years supporting Windows family of operating systems
• Bachelor's Degree or Higher in a Computer-related field
• Current Cloud+ or GICSP or GSEC or SSCP certification
• Experience with PowerShell, Python, Ruby, or Java
• Excellent problem-solving skills with strong attention to detail.

Benefits

• Mentorship and career growth opportunities
• Work-life balance initiatives
• Inclusive team culture with employee-led affinity groups